Privacy Policy
I. INTRODUCTION
II. WHY THIS POLICY?
- 1. The type of information collected from the Users, including sensitive personal data or information;
- 2. The purpose, means and modes of usage of such information; and
- 3. How and to whom we will disclose such information.
This Privacy Policy details how we collect, use, and disclose the information you provide when you use our Website – https://ssfservices.com.au/, Mobile Application (referred to as “App”), Services, Software, interactions with us on the phone or in person, or, where permitted by applicable law and in line with this Privacy Policy, that we obtain from publicly available sources or third-party sources. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.
III. YOUR AGREEMENT TO THIS POLICY
1. By confirming that you are bound by this privacy policy (by the means provided on our Platform), by using the services or by otherwise giving us your information, you agree to the practices and policies outlined in this privacy policy and you hereby consent to our collection, use and sharing of your information as described in this privacy policy. We reserve the right to change, modify, add, or delete portions of the terms of this privacy policy, at our sole discretion, at any time. If you use the services on behalf of someone else or an entity, you represent that you are authorized by such individual or entity to accept this privacy policy on such individual’s or entity’s behalf.
IV. COLLECTION OF INFORMATION
1. INFORMATION YOU PROVIDE TO US
a. Client name (incl. surname)
b. Client address (incl. postcode)
c. Contact details
d. List of services requested (e.g., Gardening, Cleaning, Handyman service, personal care, transport assistance etc.)
e. Which area(s) of the site requires servicing
f. Service frequency
g. Hours requested each visit
h. Budget Expectations $AUD price range
i. Preferred service date and time
j. Risks on site
k. Site Inspection / Client Assessment required
l. Other job details or special requirements
m. Supporting files (photos of job site, areas needing servicing, care plans or assessment reports)
If you are a Support Worker, information collected by us may include (but is not limited to) the following:
a. Full name
b. E-mail address
c. Date of birth
d. Contact information
e. Address Details
f. Emergency contact details
g. Australian Business Number (ABN)
h. Bank details
• Bank Name
• BSB Number
• Account Number
i. Superannuation details
• Fund Name
• Unique Superannuation Identifier (USI)
• Member Number
j. Copy of Proof of Australian working rights
k. Copy of 100 points of ID (E.g., A combination of two copies of either a passport, driver’s license, or otherAustralian photo ID)
l. Copy of a recent Police check/ Statutory declaration
m. Copy of Covid 19 Vaccination Report.
n. Relevant qualifications AND/ OR licenses in your relevant field of work. E.g., Certificate 3 or 4 in Individual support / aged care
o. License Details (if any)
• Security License Number
• CERT III in Individual Support
• AHPRA Registration
• Driving License Number
• Registered Nurse Qualification
• First AID & CPR
• Working with Children Check
• Where have you worked / position?
• Employer/ experience
p. Pre-employment assessment details
• Any pre-existing medical conditions or injuries?
• Ever made a workers’ compensation claim?
• Currently taking any medications?
• Ever been convicted of a criminal offence?
• Any criminal charges pending against you?
• Are there currently any pending legal proceedings against you?
Identity Check Verification
a. Date of ID Check Verification
b. Staff name/Contractor
c. E-mail address
d. Selfie Check – Clear photo of yourself holding up your passport, bio data page or your driving license.
2. INFORMATION COLLECTED VIA TECHNOLOGY
3. INFORMATION COLLECTED FROM OTHER SOURCES
4. UNSOLICITED INFORMATION
V. USE OF YOUR PERSONAL INFORMATION
We use the data we collect to fulfil your requests, respond to your inquiries, or otherwise help us serve you better, including in the manner listed below:
1. To identify you as a user in our system, we verify your credentials and authenticate documents provided by you and your identity;
2. To conduct or confirm background checks, such as police, reference, and other screening checks;
3. To facilitate the creation of, and secure, your account on our network, and update when necessary;
4. To offer the services you seek;
5. To facilitate better management of our Platform and services and to give you a secure, effective, and personalized experience;
6. To respond to your questions and requests and/or troubleshoot problems;
7. To verify your compliance with your obligations in our terms of use or other SSF policies;
8. To send you administrative e-mail notifications, such as security or support and maintenance advisories or to alert you when our User Agreement or any of our policies change;
9. To contact you via phone, SMS, WhatsApp or email for appointments, technical issues, payment reminders, deals and offers and other announcements, solicit your feedback, or to contact you for other purposes authorized by law;
10.For internal record keeping, administrative purposes, invoicing and billing purposes;
11.To transfer information about you if so necessitated;
12.To personalize, measure, and improve our advertising and marketing;
13.To send newsletters, surveys, offers, and other promotional materials related to our services and for other SSF marketing purposes;
14. To conduct security investigations and risk assessments;
15.To prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities, establish, exercise, or defend a legal claim, and enforce our and enforce our Terms of Use;
16. To utilize the data in response to requests by law enforcement authorities, or in response to complaints where we are under a legal or regulatory obligation to adhere to a complaint handling procedure i.e., to abide by the law and safeguard our legitimate interests.
VI. DISCLOSURE OF YOUR PERSONAL INFORMATION
Once you have voluntarily given us your consent to share your personal information, you give us permission to exchange, transfer, share, or otherwise make available all or any portion of your personal information with our affiliates, agents, third-party service providers, partners, banks, and financial institutions, among others, for the purposes outlined in this policy or as may be necessary.
1. DISCLOSURE TO OTHER USERS
a. Support Workers and Customers are described on our Platform by their first name and first initial of their surname only. When a Customer and a Support Worker wish to make contact with each other for the purposes of Care Services, SSF will release Personal Information about each person to the other person (this will include each person’s full name and contact details and may include health information and other sensitive information collected by us in accordance with this Policy).
b. If you are a Support Worker, we will publish your photograph, first name, last name, and the initial few lines of your profile description if a client has looked for support workers in or close to your suburb. We might give customers that hire you through SSF a copy of your references, credentials, working with children check, police check and any other screening checks and certifications that apply.
2. DISCLOSURE TO THIRD-PARTY SERVICE PROVIDERS AND OTHER ENTITIES
a. We may transfer/disclose/share Information (other than your personal information) to third-party service providers who help us run our business, such as those who provide technical infrastructure services, analyze how our services are used, provide merchant services, facilitate payments, or conduct academic research and surveys. These affiliates and third-party service providers must comply with the confidentiality responsibilities outlined in this privacy policy.
b. Despite the aforementioned, we also work with additional third parties to help you pay for services you use, such a payment gateway, credit/debit card processing firm, pre-paid cards, etc. You might be able to keep your card information when you sign up for these services for future use and quicker payments. In this situation, we may divulge your pertinent personal information, such as your name, address, and email address, as required for the third parties to deliver these services. We are not in any way accountable or liable to you or any third party for any delay or failure on their part to process the payments or authorizations in line with these third parties’ policies, terms, or conditions.
c. If we decide to merge with, be acquired by, amalgamate, or otherwise restructure our business, we and our affiliates may disclose or sell some or all of your personal information to such business entity. In the event that such a transaction takes place, the business entity (or the resulting combined firm) will be obligated to abide by this privacy statement with regard to your personal data.
3. DISCLOSURE TO OTHER PARTIES
a. We reserve the right to disclose your information if required to do so by law, regulation, or other legal obligation or order, in response to a request from a law enforcement or governmental agency, judicial, quasi-judicial, or any other statutory or constitutional authority, or to establish or exercise our legal rights or defend against legal claims.
b. We may also disclose personal data if we determine that doing so is necessary to protect against injury, detect, or otherwise address fraud, illegal activity, potential threats to the physical safety of any person, or violations of any of our terms and conditions or policies.
a. We reserve the right to disclose your information if required to do so by law, regulation, or other legal obligation or order, in response to a request from a law enforcement or governmental agency, judicial, quasi-judicial, or any other statutory or constitutional authority, or to establish or exercise our legal rights or defend against legal claims.
b. We may also disclose personal data if we determine that doing so is necessary to protect against injury, detect, or otherwise address fraud, illegal activity, potential threats to the physical safety of any person, or violations of any of our terms and conditions or policies.
VII. SECURITY OF YOUR PERSONAL INFORMATION
1. We place a high priority on the security of your personal information. To safeguard the security of the acquired personal information, we have implemented acceptable security practices and processes, such as rolebased access and need-to-know basis, password protection, encryption, etc.
2. While we will endeavor to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, we cannot provide any absolute assurance regarding the security of your personal information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by us in relation to your personal information.
3. The confidentiality and privacy of any Personal Information held by SSF must also be obliged by all of our employees and contractors who work on our information systems.
4. If you become aware of any actual or suspected unauthorized use of your
Account or any security breach involving your Account, kindly let us know
right away at info@ssfservices.com.au
VIII. CORRECTION OF YOUR PERSONAL INFORMATION
IX. UPDATES TO THIS PRIVACY POLICY
1. SSF reserves the right to modify this privacy statement at any time, with or without any prior notice. If there are material changes to the way we handle users’ personally identifiable information or to our privacy practices, we will post a notice on our website or contact users via email, as described above, so that you can review the new terms before using the services again.
2. Your continued use of our Platform or services, or provision of further Personal Information to us after this policy has been updated, will constitute your acceptance of the amended policy
3. If you don’t agree with any of the conditions that have changed and you no longer want to use the services, you can deactivate your account by sending an email to info@ssfservices.com.au
X. CONTACT INFORMATION
Please contact us using the following details. You can email us directly at
E-mail: info@ssfservices.com.au
Telephone: (02) 7908 5366.
Our office is located at L24/300 Barangaroo Ave, Sydney NSW 2000.
