SSF Services Pty Ltd (ABN 84632877902) (referred to as “we”, “us”, “our” “SSF”) values the trust you place in us when you give us access to your information. We created this Privacy Policy to demonstrate our commitment to the protection of your privacy and your personal information. In this regard, SSF is bound by and complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs).


Our Privacy Policy explains the following:
  1. The type of information collected from the Users, including sensitive personal data or information;
  2. The purpose, means and modes of usage of such information; and
  3. How and to whom we will disclose such information.
This Privacy Policy details how we collect, use, and disclose the information you provide when you use our Website –, Mobile Application (referred to as “App”), Services, Software, interactions with us on the phone or in person, or, where permitted by applicable law and in line with this Privacy Policy, that we obtain from publicly available sources or third-party sources. Your use of and access to the Services is subject to this Privacy Policy and our Terms of Use. Any term used but not defined in this Privacy Policy shall have the meaning attributed to it in our Terms of Use.


  1. By confirming that you are bound by this privacy policy (by the means provided on our Platform), by using the services or by otherwise giving us your information, you agree to the practices and policies outlined in this privacy policy and you hereby consent to our collection, use and sharing of your information as described in this privacy policy. We reserve the right to change, modify, add, or delete portions of the terms of this privacy policy, at our sole discretion, at any time. If you use the services on behalf of someone else or an entity, you represent that you are authorized by such individual or entity to accept this privacy policy on such individual’s or entity’s behalf.
  2. You acknowledge that you have provided your personal information out of your free will and after understanding how it will be used. By registering as a user on our Platform and by providing us with your personal information, you agree that you have freely consented to the collection, storage, processing, disclosure, and transfer of your personal information in accordance with the provisions of this privacy policy and any amendments thereto. However, we will not be liable for any loss that occurs as a result of providing incorrect personal information. We will share personal information outside of SSF only after seeking your explicit permission before disclosing such information.
  3. You acknowledge that this privacy policy is part of our Platform’s terms of use, and you unequivocally agree that using the Website/App and its services indicates your acceptance of this privacy policy.


To provide the services that SSF offers, we need to know who you are in order to effectively fulfil your needs. We may ask for information that could be used to personally identify you. SSF collects ‘Personal Information’ directly from you, while registering as a user on the Platform, or availing services offered on the Platform, or from any person on behalf of you.
“Personal Information” has the meaning given to it in the Privacy Act 1988 (Cth) (Act). The information collected from you by SSF may constitute ‘personal information’ or ‘sensitive personal data or information’. Sensitive information is a sub-set of personal information that is accorded greater safeguards under the Australian Privacy Principles. We collect Information as described below:


If you are a client/customer, information collected by us may include (but is not limited to) the following:

a. Client name (incl. surname)
b. Client address (incl. postcode)
c. Contact details
d. List of services requested (e.g., Gardening, Cleaning, Handyman service, personal care, transport assistance etc.)
e. Which area(s) of the site requires servicing
f. Service frequency
g. Hours requested each visit
h. Budget Expectations $AUD price range
i. Preferred service date and time
j. Risks on site
k. Site Inspection / Client Assessment required
l. Other job details or special requirements
m. Supporting files (photos of job site, areas needing servicing, care plans or assessment reports)

If you are a Support Worker, information collected by us may include (but is not limited to) the following:

a. Full name
b. E-mail address
c. Date of birth
d. Contact information
e. Address Details
f. Emergency contact details
g. Australian Business Number (ABN)
h. Bank details
• Bank Name
• BSB Number
• Account Number
i. Superannuation details
• Fund Name
• Unique Superannuation Identifier (USI)
• Member Number
j. Copy of Proof of Australian working rights
k. Copy of 100 points of ID (E.g., A combination of two copies of either a passport, driver’s license, or otherAustralian photo ID)
l. Copy of a recent Police check/ Statutory declaration
m. Copy of Covid 19 Vaccination Report.
n. Relevant qualifications AND/ OR licenses in your relevant field of work. E.g., Certificate 3 or 4 in Individual support / aged care
o. License Details (if any)
• Security License Number
• CERT III in Individual Support
• AHPRA Registration
• Driving License Number
• Registered Nurse Qualification
• First AID & CPR
• Working with Children Check
• Where have you worked / position?
• Employer/ experience
p. Pre-employment assessment details
• Any pre-existing medical conditions or injuries?
• Ever made a workers’ compensation claim?
• Currently taking any medications?
• Ever been convicted of a criminal offence?
• Any criminal charges pending against you?
• Are there currently any pending legal proceedings against you?

Identity Check Verification

This process is a mandatory requirement for all candidates, employees or contractors who are registering to carry out work duties for The SSF Group Australia.

a. Date of ID Check Verification
b. Staff name/Contractor
c. E-mail address
d. Selfie Check – Clear photo of yourself holding up your passport, bio data page or your driving license.


a. When you access and use the Platform, we automatically record log data and device details. This data consists of, among other things, a record of your interactions with our Platform, as well as your access dates and times, software information, device information, device event information, operating system type, unique identifiers, crash data, cookie data. This kind of data is used by us to send notifications to segregate the analytics of how many types of devices are used, to manage the Website/App and to spot trends.
b. A cookie is a small text file that enables our system to recognize and communicate with your device more efficiently. With the help of cookies, we will be able to gather certain anonymous data about how you use the Website/App. These cookies keep track of data like how frequently you visit the Website/App, and your subsequent movements. Your device is tracked by the cookies, not you. You can configure your device to restrict or disable cookies, however, this may cause some parts of the Platform not to have full functionality.
c. Through the Website/App, we gather information about your payment transactions, such as the type of payment method used, the dates and times of payments, the amounts of payments, your billing postcode, address, and other pertinent transaction information.


We may receive Personal Information and/or anonymous data about you from any person on behalf of you, or a third party. If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party giving us personal information about someone else, you guarantee and represent that you have that person’s permission to do so. We collect Requestor Details (e.g., case manager, medical practitioner, nurse, care adviser/ coordinator, client nominee representative, business manager) while they fill the SSF Service Request Form. Information like Name, Email, and the Referral purchase order number (if applicable) shall be obtained.


Where we get unsolicited information (being information provided to us without us having sought the information), we will only retain, use, and disclose that information if we could otherwise do so had we collected it by the means described above. If the unsolicited information could not have been collected by the means described above, then we will appropriately discard, permanently delete or de-identify the information.


We use the data we collect to fulfil your requests, respond to your inquiries, or otherwise help us serve you better, including in the manner listed below:
1. To identify you as a user in our system, we verify your credentials and authenticate documents provided by you and your identity;
2. To conduct or confirm background checks, such as police, reference, and other screening checks;
3. To facilitate the creation of, and secure, your account on our network, and update when necessary;
4. To offer the services you seek;
5. To facilitate better management of our Platform and services and to give you a secure, effective, and personalized experience;
6. To respond to your questions and requests and/or troubleshoot problems;
7. To verify your compliance with your obligations in our terms of use or other SSF policies;
8. To send you administrative e-mail notifications, such as security or support and maintenance advisories or to alert you when our User Agreement or any of our policies change;
9. To contact you via phone, SMS, WhatsApp or email for appointments, technical issues, payment reminders, deals and offers and other announcements, solicit your feedback, or to contact you for other purposes authorized by law;
10.For internal record keeping, administrative purposes, invoicing and billing purposes;
11.To transfer information about you if so necessitated;
12.To personalize, measure, and improve our advertising and marketing;
13.To send newsletters, surveys, offers, and other promotional materials related to our services and for other SSF marketing purposes;
14. To conduct security investigations and risk assessments;
15.To prevent, detect, and investigate fraud, security breaches, and potentially prohibited or illegal activities, establish, exercise, or defend a legal claim, and enforce our and enforce our Terms of Use;
16. To utilize the data in response to requests by law enforcement authorities, or in response to complaints where we are under a legal or regulatory obligation to adhere to a complaint handling procedure i.e., to abide by the law and safeguard our legitimate interests.


Once you have voluntarily given us your consent to share your personal information, you give us permission to exchange, transfer, share, or otherwise make available all or any portion of your personal information with our affiliates, agents, third-party service providers, partners, banks, and financial institutions, among others, for the purposes outlined in this policy or as may be necessary.
We may disclose your Personal Information in the ways set forth below:
a. Support Workers and Customers are described on our Platform by their first name and first initial of their surname only. When a Customer and a Support Worker wish to make contact with each other for the purposes of Care Services, SSF will release Personal Information about each person to the other person (this will include each person’s full name and contact details and may include health information and other sensitive information collected by us in accordance with this Policy).
b. If you are a Support Worker, we will publish your photograph, first name, last name, and the initial few lines of your profile description if a client has looked for support workers in or close to your suburb. We might give customers that hire you through SSF a copy of your references, credentials, working with children check, police check and any other screening checks and certifications that apply.
a. We may transfer/disclose/share Information (other than your personal information) to third-party service providers who help us run our business, such as those who provide technical infrastructure services, analyze how our services are used, provide merchant services, facilitate payments, or conduct academic research and surveys. These affiliates and third-party service providers must comply with the confidentiality responsibilities outlined in this privacy policy.
b. Despite the aforementioned, we also work with additional third parties to help you pay for services you use, such a payment gateway, credit/debit card processing firm, pre-paid cards, etc. You might be able to keep your card information when you sign up for these services for future use and quicker payments. In this situation, we may divulge your pertinent personal information, such as your name, address, and email address, as required for the third parties to deliver these services. We are not in any way accountable or liable to you or any third party for any delay or failure on their part to process the payments or authorizations in line with these third parties’ policies, terms, or conditions.
c. If we decide to merge with, be acquired by, amalgamate, or otherwise restructure our business, we and our affiliates may disclose or sell some or all of your personal information to such business entity. In the event that such a transaction takes place, the business entity (or the resulting combined firm) will be obligated to abide by this privacy statement with regard to your personal data.


a. We reserve the right to disclose your information if required to do so by law, regulation, or other legal obligation or order, in response to a request from a law enforcement or governmental agency, judicial, quasi-judicial, or any other statutory or constitutional authority, or to establish or exercise our legal rights or defend against legal claims.
b. We may also disclose personal data if we determine that doing so is necessary to protect against injury, detect, or otherwise address fraud, illegal activity, potential threats to the physical safety of any person, or violations of any of our terms and conditions or policies.
You further acknowledge that any disclosure, sharing, and transfer of your personal information and non-personal information won’t result in any unjustified losses for you or any other parties involved, or unjustified gains for us or any other parties.


1. We place a high priority on the security of your personal information. To safeguard the security of the acquired personal information, we have implemented acceptable security practices and processes, such as rolebased access and need-to-know basis, password protection, encryption, etc.
2. While we will endeavor to take all reasonable and appropriate steps to keep secure any information which we hold about you and prevent unauthorized access, we cannot provide any absolute assurance regarding the security of your personal information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by us in relation to your personal information.
3. The confidentiality and privacy of any Personal Information held by SSF must also be obliged by all of our employees and contractors who work on our information systems.

4. If you become aware of any actual or suspected unauthorized use of your
Account or any security breach involving your Account, kindly let us know
right away at


If you think any of the information we hold about you is wrong, incomplete, or out of date, you may send updates and corrections to us at We shall ensure that the Personal Information we have about you is accurate, full, and up to date.


1. SSF reserves the right to modify this privacy statement at any time, with or without any prior notice. If there are material changes to the way we handle users’ personally identifiable information or to our privacy practices, we will post a notice on our website or contact users via email, as described above, so that you can review the new terms before using the services again.
2. Your continued use of our Platform or services, or provision of further Personal Information to us after this policy has been updated, will constitute your acceptance of the amended policy
3. If you don’t agree with any of the conditions that have changed and you no longer want to use the services, you can deactivate your account by sending an email to


If you have any concerns about this privacy policy or information collection, use
and disclosure practices, SSF welcomes your questions/comments. You may
also contact SSF right away if you have any complaints or concerns about any of
the content, or violations of these rules.

Please contact us using the following details:
Telephone: (02) 7908 5366
Address: L24/ 300 Barangaroo Ave Sydney NSW 2000